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7 Tips for Telling People Things They Don't Want to Hear

By: Stephanie O'Brien Tuesday July 4, 2017 comments Tags: Mindset, Customer Service, Public relations, leadership, Customer retention

7 Tips for Telling People Things They Don't Want to Hear

Sometimes, you need to tell people things they don't want to hear. This is especially true if you're a coach, and it's your job to tell people when you see them sabotaging themselves, or you notice that they have a false belief that's holding them back. This situation can also come up if someone has an unreasonable expectation or request, or you see someone spreading information that they sincerely believe, but that you know is inaccurate in a way that could harm someone if they acted upon it. Some people are receptive to... Read More


How to Capture and Keep Your Customers' Loyalty

By: Stephanie O'Brien Tuesday May 16, 2017 comments Tags: Customer retention, Mindset, product launch, Content marketing, Customer Service, Public relations, Business planning, Lead nurture

How to Capture and Keep Your Customers' Loyalty

Did you know that your best leads and marketing allies are usually your satisfied customers? When someone has used your product or service and loved it, they've a lot more inclined to work with you again, and to recommend you to their friends, than a stranger to your business would be. This is especially important in light of the fact that bringing someone from being a total stranger to becoming a loyal repeat customer and advocate of your business can take a lot of work. You've got to get their attention, hold that attention, earn... Read More


A Common Coaching Mistake that Frustrates and Annoys Your Clients

By: Stephanie O'Brien Tuesday March 8, 2016 comments Tags: Mindset, Customer Service, Customer retention

A Common Coaching Mistake that Frustrates and Annoys Your Clients

As a client of multiple coaches, I've noticed that many coaches make a common mistake that may seem helpful to them, but can be very off-putting to the client. It's a classic slip-up that anyone can make, whether or not they're a coach. But if you make it, not only will your clients feel frustrated and misunderstood, but they'll also feel like their time is being wasted. That mistake is assuming that you know what your client is talking about , and giving a lengthy lesson, solution or explanation that the client already knows,... Read More


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