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How to Help Your Team Avoid the 6 Deadly Customer Service Sins

By: Stephanie Tuesday September 27, 2016 comments Tags: team building, Time management, Customer Service, Public relations, leadership

How to Help Your Team Avoid the 6 Deadly Customer Service Sins

Customer service is one of the biggest factors in making or breaking a companys reputation. If a customer feels supported, understood and valued by your staff, theyre more likely to trust you, like you, and recommend you to their friends and peers. But if your customer service team ignores or mishandles their questions, it can leave them feeling helpless, frustrated or taken advantage of, and some clients respond to this by covering the internet in negative reviews. Because potential clients often rely on reviews for their buying... Read More


Guest Star Post: What to do When You've Made a Mistake and Your Client is Angry

By: Stephanie Friday July 8, 2016 comments Tags: Customer Service, Public relations

Guest Star Post: What to do When You've Made a Mistake and Your Client is Angry

No matter how good you are with people, there's still a chance that you'll make a mistake and your client or business contact will get angry. Maybe you mixed up the time zones and missed a call... maybe there was a misunderstanding that caused them to feel insulted or neglected... maybe they weren't satisfied with the product. Whatever the case, now you need to repair the relationship, and restore the trust and goodwill that you've lost. In today's Guest Star blog post, I'll give you 5 concrete steps you can take to calm down angry... Read More


Guest Star Post: How Sole Proprietors Can Take a Real Vacation Without Losing Business

By: Stephanie Friday June 24, 2016 comments Tags: Time management, Customer Service, Public relations, Business planning

Guest Star Post: How Sole Proprietors Can Take a Real Vacation Without Losing Business

When you dont have a team in place, it can be a challenge to take time off from your business. ​Youre the only point of contact between your clients and your company, so if youre planning to disappear for a week or so, some extra preparation is required to make sure you dont disappoint or lose clients. In todays Guest Star blog post, youll discover the important steps you need to take to prepare for your vacation, as well as how to keep getting sales while youre gone without frustrating the people who purchased your... Read More


How to Avoid Losing Subscribers During a Product Launch

By: Stephanie Tuesday June 21, 2016 comments Tags: Marketing, Copywriting, Client attraction, Email marketing, product launch, Content marketing, Customer Service, Public relations, Lead nurture

How to Avoid Losing Subscribers During a Product Launch

​If youre like many coaches and entrepreneurs that I know, you send a LOT of emails during your launches. This practice is good for keeping the attention of those who are interested in your current offering, but subscribers who don't want that particular webinar or product might start to get annoyed if they get four emails in one day. In today's blog post, I'll give you a way to avoid that problem, as well as two other pitfalls that email marketers can encounter while launching a product: Problem #1: Your subscribers are... Read More


5 Steps for Calming Down an Angry Client

By: Stephanie Tuesday May 17, 2016 comments Tags: Mindset, Customer Service, Public relations

5 Steps for Calming Down an Angry Client

Few things can damage a business' reputation like an angry client. If a client feels neglected, ripped off or ill-treated, and the situation doesn't get addressed, there's a very real chance that they'll cut their ties with you - or worse, splash one-star reviews across every site that pertains to your industry. Nobody's perfect, and everyone makes mistakes or partakes in misunderstandings now and then. So it's probably just a matter of time before you have to deal with an angry or dissatisfied client, and it's important to know how... Read More


How to Get Paid for Time You'd Normally Give Away

By: Stephanie Tuesday May 10, 2016 comments Tags: Marketing, product creation, Time management, Mindset, Inspiration, Enrollment, Customer Service

How to Get Paid for Time You'd Normally Give Away

Often, coaches and business owners struggle to choose whether to give services like consultations and evaluations away for free, or to charge for them. On the one hand, the consultation is necessary for you to gather information that you need to perform the service, and it's an expenditure of your time for your client's benefit. On the other hand, the client isn't getting any direct value from the interaction, so can you still ask them to pay for your time? When you're trying to decide between giving your time away for free, or... Read More


4 Keys to a Coaching Program that Changes Lives

By: Stephanie Tuesday April 5, 2016 comments Tags: product creation, product launch, Customer Service, Business planning

4 Keys to a Coaching Program that Changes Lives

Not all coaching programs get their clients results. All too often, coaches give their clients information that COULD change their lives, but instead of making a real difference, their wisdom becomes "shelf help" that makes no lasting change. That's becausetheir programs are missing 4 vital keys that your clients need in order to use your information to its full effect. In this article, I'll tell you what those 4 keys are, and why it's important to add each one to your program. ​ Key #1:A way to remember what they learned. ... Read More


Guest Star Post: Three Keys to Better Business  Conversations

By: Stephanie Saturday March 19, 2016 comments Tags: Marketing, Lead attraction, Mindset, Client attraction, Enrollment, Customer Service, Public relations, Social media

Guest Star Post: Three Keys to Better Business  Conversations

Do you ever feel awkward, uncomfortable or salesy when you're having your first conversation with a potential client or business contact? In today's Guest Star blog post, I'll share 3 simple things you can do to remove that awkwardness, so you can have enjoyable, productive conversations that lead to lasting relationships and success. By the way, as of next week, I am moving the Guest Star Post to Friday instead of Saturday. So you can look forward to the next Guest Star article one day early! ... Read More


A Common Coaching Mistake that Frustrates and Annoys Your Clients

By: Stephanie Tuesday March 8, 2016 comments Tags: Mindset, Customer Service, Customer retention

A Common Coaching Mistake that Frustrates and Annoys Your Clients

As a client of multiple coaches, I've noticed that many coaches make a common mistake that may seem helpful to them, but can be very off-putting to the client. It's a classic slip-up that anyone can make, whether or not they're a coach. But if you make it, not only will your clients feel frustrated and misunderstood, but they'll also feel like their time is being wasted. That mistake is assuming that you know what your client is talking about , and giving a lengthy lesson, solution or explanation that the client already knows,... Read More



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