Blog

Are you communicating with your clients and other business contacts in a way that maximizes connection and understanding? I recently had two experiences that reminded me how important it is to do that. One was with a client whose written communication style is somehow incompatible with mine. We’ve learned the hard way that we can send email after email, but no matter how clear we think we’re being, something somehow still winds up being misunderstood. And yet, when I gave up on email and called him on the phone, even... Read More

Don’t you just love those times when technical difficulties add an extra EIGHT hours of work to your week? 😅 😫 😭 That’s what happened to me recently. Here’s how I handled the unexpected and unwanted interruption: 1. I used my frustration as fuel. I was fed up. I was PISSED. I didn’t even feel the urge to take a break until I got this problem out of my hair – the first day the problem showed up, I wound up working until around 11:00 p.m. Instead of prematurely forcing myself to feel positive about... Read More

A few years ago, I was working with several different coaches. Two of them in particular stuck in my mind, because of the striking difference in the level of engagement they had in their group coaching calls. One of them – I’ll call him Coach J – spent the entire call talking with his students, answering their questions, learning about their situations, and helping them move closer to their goals. The other – I’ll call him Coach B – asked questions, and was often met with silence. Both of these coaches had good advice... Read More

For many coaches, working with their clients one-on-one is what gives them joy. They enjoy the intimate environment, and the ability to dive deep into their clients’ private experiences, challenges, dreams, fears, hopes and triumphs. But even if you never want to stop coaching one-on-one, you can help a lot more people – and have an additional way to bring people into your one-on-one package – by adding a group coaching curriculum to your toolbox. Here are 6 reasons why having a curriculum can be useful to a coach who’s... Read More

Do you find yourself missing appointments, forgetting tasks, losing track of leads, or getting in trouble because a commitment slipped through the cracks? It happens to a lot of people. In fact, I've had people tell me they WILL NOT book calls more than 2 weeks out because nobody keeps the appointment. But as I told them: when I make an appointment, barring call-killing technological difficulties, I WILL keep it, because I have a system that makes sure I stay organized . In this video, I share the specific strategies I use... Read More

Have you ever met or coached a dentist who wanted to create financial freedom, design the life of their dreams, and turn that dream into reality... only to find that instead of doing that, they were drowning in debt, burning out, or struggling to provide quality care because their organization was pushing them to prioritize profit over patient care? For the past few years, I've been working extensively with Liberty Group, and through them I've discovered that: - When new dentists graduate from dental school, they're usually over $250,000 in... Read More

Today's blog post is bySamantha Brannon. Unfortunately, no one in online business can be perfect at all times. We make mistakes, and get negative customer reviews in return. For online businesses, they are quite a challenge because they can convince prospective customers to buy from competitors instead of us. For example, here are some of the key stats that demonstrate the importance of online reviews for making or breaking your business (source: Local Consumer Review Survey 2017 ): - 85 percent of online shoppers trust... Read More

When clients make a purchase, they like to feel a connection with the person or company they're working with. This is especially true for service-based professions, where your personality and expertise are key factors in the quality of your work, and even more so in fields like coaching, where your interactions arevery personal and sometimes vulnerable for the client. The conversations you have with your prospects, clients, and referral network members will make or break your connection with them, so today I'd like to share a few tips... Read More

By Chris Mercer I’m naturally a very agreeable person. It’s because I like it when people are happy – even more so when I’m the reason they feel that way. At the same time, at one point that sentiment nearly destroyed me. ​There are many reasons for that, but one of the biggest ones was that I was spending all of my time dancing to other people’s tunes and never getting the things that were important to me done. Then I learned how to say ‘no’ and everything changed. Admittedly, it wasn’t easy at first. It caused... Read More

Sometimes, you need to tell people things they don't want to hear. This is especially true if you're a coach, and it's your job to tell people when you see them sabotaging themselves, or you notice that they have a false belief that's holding them back. This situation can also come up if someone has an unreasonable expectation or request, or you see someone spreading information that they sincerely believe, but that you know is inaccurate in a way that could harm someone if they acted upon it. Some people are receptive to... Read More