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Lifelong Labor, or Financial Freedom? What Dentists Need to Build Successful Practices and Secure Retirements

By: Stephanie Tuesday April 16, 2019 comments Tags: Dentists, Customer retention, Business planning, leadership

Lifelong Labor, or Financial Freedom? What Dentists Need to Build Successful Practices and Secure Retirements

Have you ever met or coached a dentist who wanted to create financial freedom, design the life of their dreams, and turn that dream into reality... only to find that instead of doing that, they were drowning in debt, burning out, or struggling to provide quality care because their organization was pushing them to prioritize profit over patient care? For the past few years, I've been working extensively with Liberty Group, and through them I've discovered that: - When new dentists graduate from dental school, they're usually over $250,000 in... Read More


How to Respond to Negative Feedback about Your Business or Products

Tuesday April 2, 2019 comments Tags: Lead attraction, Client attraction, Customer Service, Public relations, Customer retention

How to Respond to Negative Feedback about Your Business or Products

Today's blog post is bySamantha Brannon. Unfortunately, no one in online business can be perfect at all times. We make mistakes, and get negative customer reviews in return. For online businesses, they are quite a challenge because they can convince prospective customers to buy from competitors instead of us. For example, here are some of the key stats that demonstrate the importance of online reviews for making or breaking your business (source: Local Consumer Review Survey 2017 ): - 85 percent of online shoppers trust... Read More


How to Win Your Potential Clients' Trust Through Conversations

By: Stephanie Tuesday March 19, 2019 comments Tags: Client attraction, Enrollment, Customer Service, Public relations, Customer retention, Sales

How to Win Your Potential Clients' Trust Through Conversations

When clients make a purchase, they like to feel a connection with the person or company they're working with. This is especially true for service-based professions, where your personality and expertise are key factors in the quality of your work, and even more so in fields like coaching, where your interactions arevery personal and sometimes vulnerable for the client. The conversations you have with your prospects, clients, and referral network members will make or break your connection with them, so today I'd like to share a few tips... Read More


4 Reasons To Learn To Say No - Even To Your Clients

Tuesday February 6, 2018 comments Tags: Time management, Mindset, Customer Service, Public relations, leadership, Business planning, Customer retention

4 Reasons To Learn To Say No - Even To Your Clients

By Chris Mercer Im naturally a very agreeable person. Its because I like it when people are happy even more so when Im the reason they feel that way. At the same time, at one point that sentiment nearly destroyed me. ​There are many reasons for that, but one of the biggest ones was that I was spending all of my time dancing to other peoples tunes and never getting the things that were important to me done. Then I learned how to say no and everything changed. Admittedly, it wasnt easy at first. It caused quite a bit of a... Read More


104 Facts to Help You Get More Clients Through Mobile Marketing

Tuesday September 5, 2017 comments Tags: Marketing, Lead attraction, Client attraction, Email marketing, Content marketing, Public relations, Business planning, Website design, Customer retention

104 Facts to Help You Get More Clients Through Mobile Marketing

Mobile marketing is currently one of the newest and most effective forms of digital marketing. For those who aren't familiar with it, it provides customers with personalised information promoting services, goods and ideas. Mobile marketing includes any client attraction activity that is conducted through a network that mobile users are constantly connected to. Some of the main benefits associated with mobile marketing include the ability to send location-and-time-sensitive pieces of information via a wide variety of channels, including... Read More


7 Tips for Telling People Things They Don't Want to Hear

By: Stephanie Tuesday July 4, 2017 comments Tags: Mindset, Customer Service, Public relations, leadership, Customer retention

7 Tips for Telling People Things They Don't Want to Hear

Sometimes, you need to tell people things they don't want to hear. This is especially true if you're a coach, and it's your job to tell people when you see them sabotaging themselves, or you notice that they have a false belief that's holding them back. This situation can also come up if someone has an unreasonable expectation or request, or you see someone spreading information that they sincerely believe, but that you know is inaccurate in a way that could harm someone if they acted upon it. Some people are receptive to... Read More


How to Capture and Keep Your Customers' Loyalty

By: Stephanie Tuesday May 16, 2017 comments Tags: Customer retention, Mindset, product launch, Content marketing, Customer Service, Public relations, Business planning, Lead nurture

How to Capture and Keep Your Customers' Loyalty

Did you know that your best leads and marketing allies are usually your satisfied customers? When someone has used your product or service and loved it, they've a lot more inclined to work with you again, and to recommend you to their friends, than a stranger to your business would be. This is especially important in light of the fact that bringing someone from being a total stranger to becoming a loyal repeat customer and advocate of your business can take a lot of work. You've got to get their attention, hold that attention, earn... Read More


A Common Coaching Mistake that Frustrates and Annoys Your Clients

By: Stephanie Tuesday March 8, 2016 comments Tags: Mindset, Customer Service, Customer retention

A Common Coaching Mistake that Frustrates and Annoys Your Clients

As a client of multiple coaches, I've noticed that many coaches make a common mistake that may seem helpful to them, but can be very off-putting to the client. It's a classic slip-up that anyone can make, whether or not they're a coach. But if you make it, not only will your clients feel frustrated and misunderstood, but they'll also feel like their time is being wasted. That mistake is assuming that you know what your client is talking about , and giving a lengthy lesson, solution or explanation that the client already knows,... Read More


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